Terms of service

These cover the account you open with us. The numbers in them are read from the same settings the software enforces, so they cannot quietly go out of date.

1. Who these are between

“We” and “us” means the company operating RateYourCleaner. “You” means the business opening an account. “Your customer” means someone who opens one of your review links, who is not a party to this agreement and has no account with us.

Insert the legal entity name, registered address and jurisdiction of incorporation before launch.

2. What you are buying

A hosted review link for your cleaning business: a page your customers open, a private inbox for what they send you, and a dashboard showing what came of it. Starter is $14.99 a month for one location. Pro is $29.99 a month for up to 5 locations and includes a code for each person on your crew. Month to month, no contract, no setup fee.

3. Your account

• Signing in uses a one-time link sent to your email. Keeping that mailbox secure is your responsibility, because anyone who can read it can sign in.
• You are responsible for everyone you invite to the account and for what they do in it.
• You must give accurate business details. The name and address you enter are shown to your own customers.
• One account is for one business. Collecting feedback for a business you do not run is not permitted.

4. The trial

14 days with full Pro access and no card. When it ends your sign in still works and nothing is deleted, but the dashboard locks until you pick a plan. Your links and printed QR codes keep collecting for another 30 days, and everything they collect is waiting for you.

5. Paying

• Billed monthly in advance through Stripe. Card details go to Stripe and never to us.
• Prices exclude tax where tax applies.
• If a payment fails we will tell you and retry. If it keeps failing the dashboard locks, on the same terms as an expired trial.
• We will give at least 30 days notice by email before any price change, and it takes effect at your next renewal. Cancelling before then avoids it.
• We do not pro-rate part months, and we do not refund by default. If something went genuinely wrong, write to us.

6. Cancelling

From the same billing screen you started on, and it stops future charges immediately. Your data stays and you can export every rating and note to a spreadsheet, including while the account is locked.

7. What you agree not to do

• Do not show the review link only to happy customers. The product will not let you, and working around it breaches these terms as well as Google’s policy.
• Do not offer anything in exchange for a review. Discounts, entries, freebies. The app blocks the wording, and the FTC rule prohibits it whichever way the review turns out.
• Do not write reviews for your own business, or ask staff to without disclosing who they are.
• Do not upload anything you lack the right to use, including logos that are not yours.
• Do not use the service to send unsolicited messages, or to collect feedback under a name that is not your business.
• Do not attempt to reach another account’s data, probe the service for weaknesses, or run automated traffic against it beyond ordinary use.

Any of these can get your Google listing penalised, which is the thing this product exists to prevent. If we see it, we will tell you first. If it continues, we will close the account.

8. Crew codes

On Pro you can create a code for each person who cleans for you. A code is a link, and anyone holding it can open that person’s card and show it to a customer. It carries no access to your account, your inbox or your numbers.

• You decide who gets a code and you can switch any of them off at once, from the crew screen.
• You are responsible for telling the people you give codes to what is recorded: whether their card was opened, whether it was saved to their phone, and whether a customer rated after seeing it. Nothing else is recorded, and there is no location or timing data anywhere in it.
• Ratings attributed to a person are small samples and often reflect which jobs they were sent to. Using them as the sole basis for an employment decision is your call and your risk, not something the product is designed for.
• The instruction to ask every customer appears on each person’s card, in their language. Telling them otherwise breaches section 7.

9. Your customers’ information

Ratings, notes and any contact details your customers leave are yours, not ours. We hold them to run the service for you and act on your instructions about them, as set out in the privacy policy.

• We do not sell that information, share it with other businesses on the platform, or use it to train anything.
• If one of your customers asks us to delete something, we will pass the request to you and follow it up.
• You are responsible for having a lawful basis to contact anyone who leaves you their email or phone number, and for honouring their request to stop.

10. Services we depend on

The product connects to Google, Stripe and the providers listed in the privacy policy. Your use of those is also subject to their own terms, and we are not responsible for their decisions. In particular we are not responsible for what Google does with your listing, for reviews Google removes or filters, or for changes Google makes to what its API allows.

11. Who owns what

Your ratings, feedback, customer contact details and branding remain yours. The software, the design and everything we write remain ours. Nothing here transfers either.

12. Suspension and closing an account

• You can close your account at any time from the billing screen.
• We may suspend an account immediately if it is being used in a way that endangers the service or other customers, and otherwise after telling you and giving you a chance to fix it.
• If we close your account for a reason that is not your fault, we refund the unused part of the month.
• After closure your data is removed, including every rating and note collected under it. Export first if you want to keep it.

13. Availability

There is no formal uptime guarantee at this price. The customer-facing links are the part that matters most, and they are built to keep working when the dashboard is locked or an integration is down. We will take the service down for maintenance only when we have to, and will say so in advance where we can.

14. No warranty

The service is provided as it is. We do not promise that it will bring you a particular number of reviews, that Google will publish or keep any review, or that it will be free of faults. Anything not written here is not promised.

15. Limits on what we owe you

To the extent the law allows, we are not liable for lost profits, lost business, lost reviews or damage to reputation, and our total liability for any claim is limited to what you paid us in the twelve months before it arose.

A lawyer should rewrite this section and the two above it for the jurisdiction you operate in. As drafted they state an intention, not an enforceable limitation.

16. If we disagree

Write to us first. Most things are settled that way and quickly.

Governing law, venue, and whether disputes go to arbitration or to court, all need inserting. This is the single most important gap in this document.

17. Changes to these terms

If we change something material, account holders are emailed before it takes effect. Continuing to use the service after that is acceptance. If you would rather not, cancel and export your data.

18. The rest

• If any part of this is unenforceable, the rest still stands.
• Not enforcing something once does not waive it.
• You may not transfer your account to someone else without asking us. We may transfer this agreement if the business is sold, and will tell you if that happens.
• These terms and the privacy policy are the whole agreement between us.

19. Getting in touch

support@rateyourcleaner.com, or the support screen inside the app.

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